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Due to COVID-19, at this time - Judy’s Runway Café currently has snacks for purchase or vending machines available. No personnel will be in attendance at the restaurant except for special charter trips on Sun Country Airlines.
Parking is free at the Dubuque Regional Airport.
You can receive flight information by calling 800-433-7300.
Travelers can find out about airfares as well as check on their reservations at American Airlines website or they can call American Airline's reservation number at 800-433-7300.
American has group travel reservations for parties of 10 or more people. To make group reservations call 800-221-2255.
You can always check flight status on the American Airlines app or American Airlines.
If flight is delayed - still proceed to the airport if not already there. American Airlines gate agents will keep travelers up to date with information as they receive it.
We know that delays and cancellations can happen in travel. For such an event, the following information may help:
Remain calm, be polite but persistent
Stay in secured area - don’t go passed TSA checkpoint if you can help it. Talk to a gate agent.
Find an AA gate agent – doesn’t have to be your gate – but not the ticket counter unless that’s your only option for rebooking
If line is long while waiting to rebook for AA gate agent – call American Airlines at 800-433-7300 and ask for reservations, then existing reservations– sometimes this is quicker than standing in line.
See what options are available to you if flight is canceled.
Can you be booked on next flight to your destination?
If next flight is available, but not until the next day – ask the agent for a list of displaced traveler hotels in the area. Usually they will give a discount, but verify there is an airport shuttle.
You can always check surrounding airports as well.
You can rebook your flight at the American Airlines rebooking kiosks on the app, or near gate K10 at O’Hare.
If you are in the military – O’Hare Airport does have a USO located in Terminal 2 open 24 hours a day.
If you have checked luggage, see if it will get transferred to next flight or if you have to pick up from baggage claim.
If you choose to drive or leave the airport and not make another flight – make sure to make a baggage claim with the gate agent prior to leaving the airport. They will do two things, they may be able to have your luggage brought to baggage claim carousel or they will put your luggage on the next available flight to your final destination.
Sometimes there may be a bus scheduled from Dubuque to O’Hare and from O’Hare to Dubuque – double check with a gate agent or if you are being called from American with a cancellation or you can look online at www.aa.com under flight status, if you see a flight number such as Flight #9000 that is generally a bus and you can ask if you can be put on the bus.
Helpful phone numbers:
American Airlines – 800-433-7300
Avis Rental Car – 800 - 633-3469
DBQ Avis 563-556-0657
O’Hare Avis – 888-849-0271
Hertz Rental Car – 800-654-3131
DBQ Hertz 563-583-0267
O’Hare Hertz – 773- 686-7272
O'Hare Enterprise Rental Car – 847-928-3320
DBQ Enterprise – 563-583-8000 (off airport but does have 2 parking spots at DBQ)
The policies on carry on bags are:
Passengers can bring purses, briefcases, laptop bags or a similar item such as a tote that does not exceed 36 inches (length plus width plus height) and must fit under the seat in front of you.
There is an Automatic Teller Machine (ATM) in the airline terminal near the Judy's Runway Cafe and Catering.
There are disabled parking spaces available adjacent to the airline terminal. There are also disabled parking spaces available near other businesses at the airport.
Wheelchair assistance is available from the airlines serving the Dubuque Regional Airport. Please make arrangements with your air carrier prior to your arrival at the airport.
Smoking is not permitted inside any buildings at the Dubuque Regional Airport.
It takes approximately 14 minutes to travel from downtown Dubuque to the airport. The airport is located 8.5 miles south of Dubuque on Highway 61.
DBQ Airport does not have available foreign currency exchange. You can check with your banking institution or Seaway National Bank located in Chicago O'Hare Airport that can provide this service. Seaway Bank can provide foreign currency exchange with more than 200 currencies available, but they do not have coins.
There are 4 locations in O'Hare Airport: