Traveler's Aid

We know you have questions about touchfree travel in the new normal as well as questions about delays or cancellations. We are here to help!  Our passengers and employees health and safety is our top priority.  We follow all the health and safety guidelines from the CDC, Iowa Department of Public Health and the US Travel Association.  

Traveler’s Aid Helpline (844) IFLYDBQ or (844) 435-9327

We understand that sometimes you just want to talk with someone in Dubuque about your questions regarding travel.  Our staff is ready to help!  Whether it’s finding out current information regarding travel and COVID-19 pandemic, general flight questions or TSA - we will do our best to help get you the information you need.

Risk of Covid-19 exposure on plane is "virtually non-existent"

A new Department of the Defense study shows the risk of COVID-19 exposure onboard its aircraft is "virtually non-existent" when masks are worn there is only a 0.003% chance particles from a passenger can enter the passenger's breathing space who is sitting beside them.  Click here for more information

Questions about American Airlines temporary flight suspension?

How do I use my voucher/credit to pay for a new flight?

This article will help explain how to use a travel voucher/credit for a new flight for most airlines.

Update of information regarding American Airlines - November 9, 2020

American Airlines is still in a fluid situation - American made the decision to suspend flights through end of December 2020 out of DBQ – passengers will receive a call, email or an update on their app from American Airlines regarding a flight change.  

Passengers will be rebooked out of another airport to their destination – if you do not like the flights that American has chosen – you can contact American Airlines at (800) 433-7300 and rebook out of another airport or change flight times.

The Dubuque Regional Airport is not closed.  We have Sun Country Airlines Charters operating as well as Avis Rental Car in the terminal. We have a very vibrant general aviation community – along with U.D.

Helpful Tips

This is not just Dubuque – all airports, from small to large will see some form of reduction in service as airlines continue to reel from the pandemic.  They will continue to evaluate and assess markets.

Flying in the new normal

We understand you can have questions about flying in the new normal.  Here’s a link to what airlines and airports are doing to keep you safe.

Flying in the new normal

Flight delayed or cancelled?

Here are some helpful tips for what to do if your flight is delayed or cancelled.

Tips on flight delays and cancellations

Frequently asked questions

Here are some answers to frequently asked questions.

FAQ’s