Traveler's Aid

We know you have questions about touchfree travel in the new normal as well as questions about delays or cancellations. We are here to help!  Our passengers and employees health and safety is our top priority.  We follow all the health and safety guidelines from the CDC, Iowa Department of Public Health and the US Travel Association.  

Traveler’s Aid Helpline (844) IFLYDBQ or (844) 435-9327

We understand that sometimes you just want to talk with someone in Dubuque about your questions regarding travel.  Our staff is ready to help!  Whether it’s finding out current information regarding travel and COVID-19 pandemic, general flight questions or TSA - we will do our best to help get you the information you need.

Vaccine Information for Iowa

Iowa Department of Public Health has launched new website that provides information about vaccine priority populations and eligibility, resources available for Iowans age 65 and older, and answers to frequently asked questions about vaccine.


Beginning on February 2, 2021 - TSA to implement Executive Order regarding face masks at airport security checkpoints and throughout the transportation network.  

The TSA will implement provisions of President Biden's Executive Order on Promoting COVID-19 Safety in Domestic and International Travel by requiring travelers to wear face masks when they are in airports, bus and rail stations as well as while on passenger aircraft, public transportation, passenger railroads and over-the-road buses operating on fixed-routes. 

TSA Mask Mandate 

Beginning January 26, 2021- All International Travelers coming into U.S.               (including U.S. Citizens) will need a documented negative COVID-19 test.

All travelers flying to the United States - U.S. Citizens included - will need to provide proof of a negative coronavirus test. Travelers flying to the U.S. territories like Puerto Rico and the U.S. Virgin Islands are exempt.

American Airlines release on Covid-19 testing for International Travelers

FAQ's about International Travel Requirements

Risk of Covid-19 exposure on plane is "virtually non-existent"

A new Department of the Defense study shows the risk of COVID-19 exposure onboard its aircraft is "virtually non-existent" when masks are worn there is only a 0.003% chance particles from a passenger can enter the passenger's breathing space who is sitting beside them.  Click here for more information

American Airlines returns to DBQ starting January 6, 2021!

The Dubuque Area Chamber of Commerce and the Dubuque Regional Airport are excited to announce American Airlines flights are resuming at the Dubuque Regional Airport. Travelers can book today for flights out of DBQ beginning January 6, 2021 at

How do I use my voucher/credit to pay for a new flight?

This article will help explain how to use a travel voucher/credit for a new flight for most airlines.

Flying in the new normal

We understand you can have questions about flying in the new normal.  Here’s a link to what airlines and airports are doing to keep you safe.

Flying in the new normal

Runway to Recovery

Flight delayed or cancelled?

Here are some helpful tips for what to do if your flight is delayed or cancelled.

Tips on flight delays and cancellations

Frequently asked questions

Here are some answers to frequently asked questions.